How to view my V380 IP camera remotely?
We received user feedback that V380 IP camera could not be viewed remotely, for example: at company, outdoors, abroad, outside the home. We have written a detailed tutorial.
Remote View V380 IP Camera Tutorial:
1. First download and install the V380 APP to your mobile phone (use the mobile phone to scan the QR code on the package)
2. Open the “Settings” item on your phone, select “Wireless LAN” or “WLAN”, search for the router's wireless network signal, and connect to the router.
3. Connect the camera to the charger and turn it on, waiting for the camera voice prompt.
4. Open your V380 APP and register your account.
5. Select to use the wireless wifi connection, enter the wifi account, password in the APP interface, click Next after success.
5. The phone app will search for nearby camera devices and wait for the connection.
6. After monitoring the connection, you can view the monitoring screen.
If you are away from home, you can use the company's wifi or mobile network data to remotely view the camera.
Remote View V380 IP Camera Tutorial:
1. First download and install the V380 APP to your mobile phone (use the mobile phone to scan the QR code on the package)
2. Open the “Settings” item on your phone, select “Wireless LAN” or “WLAN”, search for the router's wireless network signal, and connect to the router.
3. Connect the camera to the charger and turn it on, waiting for the camera voice prompt.
4. Open your V380 APP and register your account.
5. Select to use the wireless wifi connection, enter the wifi account, password in the APP interface, click Next after success.
5. The phone app will search for nearby camera devices and wait for the connection.
6. After monitoring the connection, you can view the monitoring screen.
If you are away from home, you can use the company's wifi or mobile network data to remotely view the camera.
No help at all. Those were just the standard setup instructions. I still can't view the cameras when I am not connected to the same wifi that the cameras are hooked too.
ReplyDeleteSame problem here... how can i connect or open it the camera if im not using the same wifi...
DeleteHave you found the answer to this yet plz let me know if you do or im scrapping it lmao
DeleteYou need to first get your outside IP address as the IP address of the world has to get to your computer can you get that by typing in a browser find my IP or what’s my IP then you open up the program going to settings this is for the V380 click on IP click on manual and put everything the way it is on your network except where it says Gateway do you want to put your outside IP address everything else is the same the 1921-6811 and the whole 9 yards and then it will work remotely
DeleteThis is a terrible gadget. I bought 2 and both cant be accessed remotely! What a scam!
ReplyDeleteDo you have to obtain your outside IP address easiest way to do so is to open up an Internet browser on your phone while logged into the network that your cameras on and type in the address bar what’s my IP you may have to add the 47 pages open up and you’ll see you’re outside IP address that is the actual address of your camera when you’re not on your way to stellar
DeleteDo you have to obtain your outside IP address easiest way to do so is to open up an Internet browser on your phone while logged into the network that your cameras on and type in the address bar what’s my IP you may have to add the 47 pages open up and you’ll see you’re outside IP address that is the actual address of your camera when you’re not on your way to stellar
DeleteHi i have 3 different cameras all run on v380 pro, initially configured while on same wifi, when im at work im on work wifi but yet able to access all 3 cameras from my v380 app.
DeleteAs most wifi routers come default with 2.4g and 5g wifi on, you MUST Turn off/Disable 5G wifi for it to work. This must be done via router setting. when i get my next one, i will try do a better step by step instructions.
i was having trouble using this camera outside the range of the wifi that my camera is connected with. what i did was: i opened my fone's browser. typed whats my external id . noted down the id. then opened my app on my fone. went to the settings of my functional camera ( at that time fone and camera both connected to the same wifi) opened advanced settings. clicked on manual ip and entered my previously noted external ip address on all 5 options . and taddah! i switched my fone to mobile data and it worked.
Deletethanks to above reply " You need to first get your outside IP address as the IP address of the world has to get to your computer can you get that by typing in a browser find my IP or what’s my IP then you open up the program going to settings this is for the V380 click on IP click on manual and put everything the way it is on your network except where it says Gateway do you want to put your outside IP address everything else is the same the 1921-6811 and the whole 9 yards and then it will work remotely" it lead me into it.
Thanks for the information. I really like the way you express complex topics in lucid way. It really helps me understand it much better way. wireless mini wifi camera
ReplyDeleteIve tried several times to conbect the camera away from home. All effort was in futility.
ReplyDeletePeut être avez vous comme moi une box où le 5Ghz ne peut être désactivé... dans ce cas, créer un point d'accès sur votre téléphone portable au même nom et même mot de passe que votre réseau box . Puis faites la procédure complète de déclaration de votre caméra pour le mode remote. Une fois finalisée, désactiver le point d'accès sur votre téléphone et redémarrer la cam normalement. Elle devrait être enfin accessible en remote. Cette procédure à très bien fonctionné chez moi et je suis très satisfait de la qualité d'image de ce si petit objet. Bon courage!
DeleteJe complète ma réponse précédente en précisant que vous devez avoir un second telephone/tablette ou autre pour faire cette procédure, le premier étant utilisé en point d'accès ...
DeleteThanks to share this post.mini wireless IP camera is a very good product.
ReplyDeleteSame here. Cannot access it remotely
ReplyDeleteSi vous connectez votre caméra à votre réseau local, c'est qu'elle fonctionne correctement. Ensuite, vous avez une seconde procedure à appliquer pour y accéder en remote. Bien relire votre documentation sur l'utilisation du bouton "mode" et des couleurs de voyants pour finaliser cette seconde phase ...
DeleteNeed to obtain your outside IP address is the IP address of the world find your network on to do this you open a browser and type in what’s my IP and then you open up the program for the V380 and you go to settings look for IP and click manual you put that IP address in place of your network IP address with the program put i.e. remove 192-1681 whatever and put in your outside IP address
ReplyDeleteHow do I view my cameras while I'm away from home
ReplyDeleteHi Rsuperob, can you teach us how to connect using our outside ip address? Show us step by step to connect. Hope to get your answer asap.
ReplyDeleteI can view when I am connect to same wi fi network. How can I view remotely when I am not at home ?
ReplyDeleteI can view when I am connect to same wi fi network. How can I view remotely when I am not at home ?
ReplyDeleteI can view when I am connect to same wi fi network. How can I view remotely when I am not at home ?
ReplyDeleteSame goes to me. Cannot view when i am not at home. We only can use same wifi network only. Even i use mobile data/office wifi is same. Totally bullshit.
Deletei think the wifi internet speed is low or the camera is too far from wifi. distance maximum 3 meters. and internet speed minimum 4G.
DeleteHI I am having a same issue, at home I am able to see my camera, but at office it shows Device offline, how can that be resolved, please let me know step by step. I am using V380 PRO
ReplyDeleteread my comment down below. the camera need to be near the wifi that has high speed internet connection. distance maximum 3 meters from wifi. and internet speed minimum 4G internet.
DeleteHow to enable auto-rotation following moving person
ReplyDeletefrom main menu, connect to the camera, when you have been able to see the live video, down right of the application there's a button "more", and inside it there are 3 buttons or more. inversion. install. preset ptz. motion track. light sensitivity. click motion track and activate the button. if the button motion track is not available then possibly: you dont have a rotating camera (1), or the rotation is blocked or jammed (2), or the application need to update the firmware of the camera using high speed internet connection (3).
Deletemy camera is not responding remotely,when am away from office
ReplyDeletev380 cameras can work as an AP hotspot mode (1) that can stand alone and make a hotspot with a unique name and you can assign a password. working this way, v380 phone applications can only view the camera feed when the phone connects to the camera hotspot. so you can't take it away more than 5 meters. at 10 meters the wifi signal is very weak and you lost video feed. alternatively, the v380 cameras can work as wifi station (2) that needs to be setup to connect to a nearby wifi that has high speed internet connection (minimum 50-100kb/s to work), at a distance of maximum 3 meters. if that requirements are ok then the v380 cameras should be able to view the camera video from halfway across the globe, using 4G internet connection. if you can't view the video feed from far away, possible (1) the camera is setup as a hotspot, not as a wifi station. (2) the camera is too far from wifi, the signal bar should be full for the video feed to work. maximum 3 meters from wifi. (3) the internet speed provided by the wifi is very slow or disconnected often. try using a wifi modem that uses a 4G sim card. or broadband internet connection (cable internet). or provide an android phone that has 4G internet connection and make a hotspot, and connect the v380 camera to this hotspot. the phone should be charged while providing a hotspot.
ReplyDeleteYou can't view V380 camera remotely by merely connecting to a router with internet access. For any camera to be remotely accessed must have provision to obtain Manual/DHCP IP ADDRESS, Port number and other parameters that would enable it's IP address to be forwarded on the internet enabled router . Checking through V380 camera I have not seen how it obtain Port number
DeleteI lost my qr code and id number
ReplyDelete